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Frequently Asked Questions

About Our Services

Do you provide samples of my order?

Yes. Gallop Innotek offers samples so you can test designs and make adjustments when necessary. Our sample services ensure that you can get the best designs for your project. Contact our team to request for a sample.

Can I use Gallop Innotek products for different applications than originally intended?

You may choose to apply Gallop Innotek parts in ways that best suit your project. However, using them outside of our stated specifications may involve risks, and we cannot provide technical support or documentation for applications beyond their original design. While we may not be able to perform special testing for unconventional uses, we fully support the performance of our products when applied as designed and marketed.

How can I request for assistance or response to my inquiry?

Directly contact our technical support team through email or fill out the “Get a Quote” form in our website. Our team is available 8am to 4pm from Monday to Friday.

About Our Quotes and Products

What are your payment terms?

We accept payment payments through PayPal, Western Union, T/T, and L/C.

What is your lead time?

Our lead time will depend on quantity, design complexity, and more factors. As a professional manufacturer, we make sure to provide on-time delivery without sacrificing quality.

Do you have minimum order amount?

Yes. The minimum order amount is $200.

Is it possible to cancel order?

Unfortunately, we do not allow cancellation of order once confirmed. Product return is also not possible when parts are defective.

About Our Quality Control

Do you provide test, specifications, or drawing reports?

Yes, all our products come with test, specification, and drawing reports. You may contact us directly to download reports.

What are your certifications?

We have certifications from ISO9001:2015 quality management system, IATF16949, ISO14001, and more.

One Stop Thermal Material Expert

Just give us the IC power, Gap Distance and other application conditions, you’ll get an instant quote within 24 hours
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